How do I download the mobile app?

Our new TrueLearn Mobile App, free for learners, can be downloaded from the Apple and Google Play App stores.

My new subscription is not showing in the mobile app

Subscriptions must be activated by logging in through https://login.truelearn.net/ before they will be available in the mobile app.  For retail subscriptions, you will need to select the subscription from the Subscription dropdown and then confirm activation by selecting “YES”.  For institutional subscriptions, you will only need to log in and access the subscription for it to be activated.

How can I switch between subscriptions in the new mobile app?

If you have more than one available subscription, you can switch between them using the dropdown at the top of your home page.  The app will default to the most recent subscription that you have accessed.

My progress from the website is not showing on my subscription when I open it in the mobile app.

If left open, the app will not automatically update when questions are taken through the web browser.  To refresh your app, touch/hold anywhere on the screen and pull down.

When creating tests through Advanced Create Test in the app, I am unable to view/select sub-categories.

Unlike in the browser version, the app is only able to break categories down by one level.

Can I take quizzes and assessments in the mobile app?

Assigned quizzes can be taken in the app, but assessments cannot.  

How do I access my assigned quizzes in the mobile app?

Quizzes that are due can be found on the homepage of the app, or by clicking on the Tests page, and selecting “Quizzes”.

I would like an extension or other adjustment on a quiz that was assigned to me by my institution.

All adjustments to assignments must be approved by the school/program.  To request an extension or other adjustment for an assignment, please contact your school/program administrator directly.

Can I delete a test in the app?

No, tests can only be deleted when signed in through the web browser.

Can I make purchases through the mobile app?

No, our app does not support purchasing of new subscriptions or extensions.