Overview
There are several reasons why you may not be able to open or view course content. Please follow the troubleshooting instructions below!
Instructions
1. Try clearing your cache. Below are instructions on how to clear your cache for each of the browsers we support.
2. Check your subscription status. Click here to log into your account and access your “My Accounts” page. From the “My Account” page, scroll down to the “Your Subscription” section. From here you can see if your status is listed as “On Hold”. If so, please update your credit card and then proceed to payment.
3. Make sure your browser is up to date. Updating your browser typically resolves the issue. Here are instructions for the browsers that we support:
4. Make sure you’re using a supported operating system on your computer. We do not support operating systems that are no longer supported by their manufacturers. Here’s a list of supported operating systems and how to determine what you have:
- Mac operating systems
- How to determine which operating system I have on my Mac
- Windows operating systems
- How to determine which operating system I have on my PC
5. If you’re using a firewall or security software, verify that www.apexanesthesia.com is marked as safe and is not blocked.
6. If you’re using a hospital or school network, check with the IT department to ensure that www.apexanesthesia.com is marked as safe and is not blocked.