Why is my account on hold?

If you enrolled in your course(s) before February 14, 2023, then you’re on our old pricing structure.

What it means to be on our old pricing structure: 

• All course subscriptions purchased before February 14, 2023, that last longer than 1 year are paid in yearly installments.
• You paid for part of the course when you enrolled and then pay the remaining balance at 12-month intervals until you pay the total course cost.
• The $50 charge is NOT an “extra” charge – it’s applied towards your unpaid balance for the total course cost.
• If we cannot process your balance payment, your account will be automatically placed on hold.
• We do NOT process automatic renewals after you have paid the total course cost in full.

Instructions to remove the hold from your account

1. Click here to log into your account and access your “My Accounts” page. From the “My Account” page, scroll down to the “Your Subscription” section. From here you can see that your status is listed as “On Hold.”
2. Please verify that the address listed in your account matches the billing address of the credit card you’re using. If you need to update your information, click the “Update Info” button after adding the new information.
3. Next, scroll to the bottom of the page to “Your Subscription” and click “View/Update Credit Card.”
4. Delete your current payment method.
5. Click “Add Payment Method”
6. When your card has been added, click the “Proceed to Payment” button to complete the transaction and remove the hold on your account.