My payment was declined. What can I do?

Payments are often declined when a bank or financial institution flags a transaction as unusual or potentially suspicious. This can happen if the purchase amount is higher than your typical transactions, or if you’re purchasing from a company based in a different country.

If you receive a message that your card was declined, please contact your bank or financial institution to confirm that you intended to make a purchase from Medality. Once the transaction has been approved, return to the site and try your purchase again.

For international customers:
If you continue to experience issues after completing these steps, we recommend using PayPal as your payment method.